Wednesday 26th April 2006
Customer Services
The whiteboard at Baron’s Court tube is the best whiteboard I’ve found on the Underground. Which is a weird thing to say, but bear with me.
I’ve noticed over the last year that I’ve been working at Charing Cross Hospital, and hence using the station, that there is someone there who takes their customer services seriously - and use the whiteboard to express themselves. There’s often a “thought of the day” for people to peruse, but today was much better - a list of common oyster card error codes, with what they mean. And importantly, it was phrased as what it means for the customer, not the system - so 94 meain “Step back and try again” instead of Card Communications Failed, or “The person in front got through on your card” rather than “Double entry attempted”. Like I say, it’s little things like this which show the customer service focus. I wonder who it is that writes all these things (and whether they ever get hassle from management for showing creativity!)
“54- Possible Dumbbell” - any ideas on that?
I still want to work out why I was approached by several LUL staff twice (and police along with one of them) on one day after using barriers. Both times they were insistent that I was carrying another ticket. It was quite strange.
Comment by Andrew — 2/5/2006 @ 10:52 am
Possible Dumbbell - no idea. When I find someone from TfL, I’ll try to find out!
Comment by Andy — 4/5/2006 @ 7:42 pm